At GSA, the New Normal Is Not So New

In April, amid the COVID-19 pandemic, GovLoop spoke with David Shive, Chief Information Officer at GSA, about what the agency has learned about supporting a distributed workforce.

At GSA, the New Normal Is Not So New

For many years, GSA has been one of the federal government’s leading advocates of telework, with a focus on providing employees with the tools they need to do their work securely at any time, from anywhere and using any device.

Beat the Bots: GSA Seeks Input on Fighting Fake Comments

With campaigns of mass and fake comments plaguing public feedback mechanisms for regulatory agencies, GSA seeks public input on potential solutions.

Identifying and Addressing User Concerns About TIC 3.0

The hope now is that agencies won’t have to bend backwards to satisfy TIC. The hope is that TIC will instead be flexible enough for agencies to adopt modern solutions tailored to their needs.

Are Government Employees Ready for AI?

When it comes to artificial intelligence, there’s a recurring question and concern that is regularly raised: How are agencies preparing the workforce?

6 Best Practices for Successful Digital Transformation

Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.