Healthcare.gov as a Case Study for the Digital Analog Divide
This post was originally published on cpsrenewal.ca. I find myself thinking about the launch of Healthcare.gov with a bizarre frequency. I think it’s fascinating as a case study and, I believe, emblematic of a broader unaddressed problem. The Long Story Short Healthcare.gov launched on October 1, 2013 to serve as a hub for US citizensRead… Read more »