I was taken back a bit by some statistics I read over on the IBM Smarter Buildings website: In the U.S., buildings are consuming 70% of all electricity, and wasting 50% of their share with inefficiency Buildings produce 48% of global carbon emissions and by 2025 they will be the largest emitters of greenhouse gasesRead… Read more »
We spend nearly 80 to 90 percent of our day inside. When you start to think about it, this means that we spend more time living and working in our human made ecosystems – buildings – than in the outdoors. Buildings are complex ecosystems, creating troves of data that deserves careful study and data analysis.Read… Read more »
How can agencies enable holistic and individualized care to citizens? This is the crux of the issue for improving social programs in the public sector. In today’s world, there are a variety of issues that come into play when providing social programs to those in need. It’s beyond just looking at lifestyle choices, social determinantsRead… Read more »
“Analytics allows us to find and pinpoint the proverbial needle in the haystack,” Shelley Mills-Brinkley, Global Business Services Partner and Worldwide Integration Executive for Cúram Software. Through leveraging data and analytics, IBM has created Smarter Care, which connects government, social programs, life sciences, health plans and providers to provide the best care to each citizen.Read… Read more »
The way that government delivers services to citizens is rapidly changing. Services are now being delivered across sectors and changing the role of government. Today, technology is an essential component to delivering services to citizens. Information technology tools are used throughout the entire lifecycle of delivering services. From the onset, IT is used to trackRead… Read more »
Private sector customers have become accustomed to responsive, reactive and responsible customer service interactions. Companies who have embraced a customer-centered business model have witnessed benefits to their bottom line, building a loyal fan base and attaining a corner of their respective markets. For example, Zappos customer service is legendary and continues to propel the company’sRead… Read more »
This is part 2 of 3 of a blog series on Smarter Cities: Building Safer Communities in the Digital Age. This series explores how analytics has empowered the street level bureaucrat, redefining the way public safety officials keep communities safe. Across the country, public safety organizations have leveraged crime analytics to improve efficiencies, connect workersRead… Read more »
This is part 1 of 3 of a blog series, Smarter Cities: Building Safer Communities in the Digital Age. This series explores how analytics has empowered the street level bureaucrat, redefining the way public safety officials keep communities safe. Across the country, public safety organizations have leveraged crime analytics to improve efficiencies, connect workers andRead… Read more »
Throughout the month of December, GovLoop has been reviewing the year in government technology – everything from BYOD to social media, I’ve been working to highlight some case studies, best practices and try and condense the year down into one post, while looking forward to the year 2013. Follow along here by viewing GovLoop’s YearRead… Read more »
Earlier this month, a forum co-hosted by the National Academy of Public Administration and the IBM Center for The Business of Government reflected on the evolution of a results-oriented federal performance management system over the past two decades and how it will evolve over the next few years. The forum participants comprised a range ofRead… Read more »