How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
Posts Tagged: Industry Voices
Data Management’s Special Ingredient: Backup and Recovery
Managing data is no small feat. An array of data formats make it difficult. Then add legacy tech, data and communication siloes, limited-purpose applications, and ransomware to the mix. To use data securely, as a strategic asset, agencies need a simplified, cohesive approach to cyber resiliency.
How State and Local Agencies Can Join Forces to Strengthen Security
In this video interview, Palo Alto Networks’ Thomas McLellan discusses how whole-of-state security and related measures can help state and local agencies to strengthen their cyber posture
How Autonomous Agents Could Ramp Up Government Efficiency
One of the hottest developments in artificial intelligence (AI) is the emergence of the autonomous agent, an advanced form of AI that is tailored to execute specific tasks and to improve on its own performance as it goes.
How Device Management Can Help You Prepare for the Worst
Given the wide variety of end-user devices, agencies can struggle to apply consistent governance and cyber hygiene practices, especially in a time of crisis, such as a natural disaster.
How to Ensure Your Data Is AI-Ready
As agencies accelerate their adoption of artificial intelligence-based solutions, they need to ensure the underlying data is AI-ready. In this video interview, Andrew Churchill of Qlik and Piyush Bothra of AWS discuss how to lay a strong data foundation for AI initiatives.
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
Skills Benchmarking Lays Groundwork for AI Success
In this video interview, Tony Holmes of Pluralsight discusses how agencies can use data to identify and address critical AI skills gaps.
How to Cultivate High-Performing, Collaborative Teams
In state and local government, where the ability to deliver high-quality programs hinges on the close collaboration of teams across an organization.