How to Make the Most of Your IoT Data
As the volume of data that agencies collect increases, the challenge becomes how best to extract that data from sensors and use it in a meaningful way.
Posts Tagged: “Information Builders”
A Progressive Approach to Data Analytics
Find out how progressive analytics develop agencies over time, so that employees can understand the basic functions of data analytic tools, before using them for more advanced processes and decision-making.
Adding More Value to Data with In-Document Analytics
Learn how you can better analyze and make meaning from in-text data.
Monitor Locally and Manage Centrally With the Internet of Things
IoT lets organizations push responsibility for local situations to the lowest level that can handle it, while providing an avenue to move collected knowledge back up to the highest level for strategic direction. The reality is smart devices offer major benefits to government agencies.
How Data Can Make A Difference
Think back to when you were in school. You would approach your final exam thinking, “How on earth am I going to digest a semester’s worth of information for this one test?” But you hopefully figured out that mass information had to be broken down into smaller categories. Without some semblance of organization, information canRead… Read more »
Achieving Customer Service in the Real World
This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here. Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars areRead… Read more »
How Government Can Turn Data Into an Asset
Given the vast quantity of data out there and the cost of management and analytical processes, many agencies have yet to transform data analytics into a real asset.
Create Flexible, Familiar, and In the Flow Customer Services
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »
Government Customer Service Isn’t Customer Experience
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
Defining the Role of the Chief Data Officer
This blog post is an excerpt from GovLoop’s recent guide, the Open Data Playbook for Government. Download the full guide here. Imagine you’ve been named Chief Data Officer at your organization. You’re now charged with ensuring data is accurate, current and properly managed. It’s also your job to ensure that data is available on demandRead… Read more »