Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Posts Tagged: innovation
2023 Granicus Digital Government Awards Now Open for Nominations
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
Unlocking the Power of Strategic Planning and Plans for Public Leaders and Managers (Part 3) – Using Strategic Planning to Enhance Agility
In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
Unlocking the Power of Strategic Planning, and Plans, for Public Managers (Part 2) – Maintaining Discipline
A well-developed and deployed strategic plan can maintain an agency’s focus, push back on emergent priorities, enhance talent development and increase employee accountability.
Doing More with Less: How Public Agencies Innovate to Deliver Quality Services
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
How User Research Can Improve Application Processes
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
From Scarcity to Abundance: Reframing Budgetary Surpluses
Last month, Governing magazine released an article on the biggest issues to watch in 2023, and budgets made the top of the list. The article highlighted many reasons for optimism about the financial health of most governments — many of which are seeing surpluses — but it carried a cautionary tone and conveyed a scarcityRead… Read more »
How to Set up a User Research Participant Incentive Program Within a Government Agency
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
Best in Gov Virtual Summit: Celebrating Public Sector Achievements
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.