Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
By using these media techniques, a good spokesperson will know how to answer a difficult reporter question with a prepared, key message.
Let’s face it, we all have fears and areas where we wish we were better. But here’s a new take to that question, “What’s your greatest weakness?”
Interviewers can quickly develop a complete list of benefits that will appeal to every candidate and offer a comprehensive picture of the agency’s tangible strategic advantages to job-seekers.
Staying in the same job for your entire career is not a typical scenario for most government workers, making interviewing for jobs a necessary evil. Believe it or not if you prepare correctly, you can blow away the competition and never again be caught unprepared during an interview. In last week’s post about writing aRead… Read more »
Lauded as the “last honest newsman” by some and decried as a tool of the Obama administration by others, whether you like him or not, Jon Stewart has long been one of the country’s most influential political comedians. Over the last 16 years, Jon Stewart has welcomed many government agency big shots into the interview hot seat on The Daily Show. ThoughRead… Read more »
I love podcasts. Podcasts are a great way to get smarter while you’re doing the dishes, working out, or on your morning commute (unless you’re bike commuting in traffic, in which case I can’t recommend using headphones). Some of these will make you better at your job. Some will inform you about current events andRead… Read more »
Note: I did not write this, only edited a shared email down for brevity and flow. The credit goes to Nikki J. Thomas, my daughter’s mentor. What they want: capable, hardworking, team player Do this: Prepare answers to questions like: Why choose you, tell us about you, what are your strengths/weaknesses, why you want the job, whatRead… Read more »
Whether you’re deep in the job hunt or just curious about new possibilities, an informational interview can be a fantastic way to get your foot in the door at a new company, build contacts, and score new opportunities. What’s an informational interview? An informational interview is essentially a face-to-face conversation that lets you get informationRead… Read more »
Does it seem like you just can’t get a break when it comes to your job hunt? The phone interview seems to go well, you’ve made it to the in-person interview on time, you’re dressed professionally, and you’re qualified. But for some reason, all you keep hearing is, “We’ve decided to go with another candidateRead… Read more »