The IRS has developed an excellent model for agency training and development: SHOTs videos, which are available 24/7 and allow employees to brush up on a subject in about three minutes or less on average.
A new law is prompting the IRS to hire lots of new employees – and fast. But lessons learned from DHS can make this massive undertaking eminently doable.
How might public-sector training look in the future? Meet microlearning.
This new, hybrid work approach is not an inhibitor for knowledge capture and transfer – it actually enriches it.
Through SHOTs videos, IRS employees can brush up on a subject in about three minutes or less on average.
Mainframe systems arent going away anytime soon. Here’s how agencies can press past the hype of modern versus legacy and focus on data and people.
Many agencies are hopping onto the bandwagon of RPA, the workhorse technology that automates repetitive and instruction-based tasks.
The nature of public sector work is politics, both with a “big P” and “small p.” Navigating the bureaucratic waters of government requires political savvy.
On Wednesday, GovLoop hosted its “Food Trucks of Thanks” event, a tradition that offers free lunch to public servants to show appreciation for the work they do.
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).