Posts Tagged: IT

5 Public Sector Priorities for the New Year: #1 Strengthen Cybersecurity

Happy New Year everyone…now let’s get down to business. This is the first of a five part series on top priorities for government agencies in calendar year 2015. Please note the issues being addressed in this series are by no means exhaustive. Rather, they reflect a sampling of the many challenges facing government at allRead… Read more »

The Pitfalls of Prototyping

by Andrew Lopresti Failure is not an option. It’s a necessity. If all we ever do is succeed, we have never pushed our own limits. Failure is an important step – and a very liberating one – when interaction designers realize they can miss the mark on something without it being the end of theRead… Read more »

Tempe Transforms IT Customer Service

Located in southeast corner of Phoenix, Arizona, the city of Tempe is home to Arizona State University – and nearly 170,000 residents. To serve these residents, the city provides critical services such as fire, public works and police. And to help departments meet their missions, a centralized IT team supports city services. Looking to improveRead… Read more »

Impostor – What If You Feel Like It’s You?

Imagine knowing that you are not the person that others seem to think you are. A true impostor. Like Ravi Desai, who persuaded Slate.com via e-mail that he was actually “Robert Klingler”, “North American head of BMW”. Slate published two articles by “Klingler” before alert readers pointed out that they could find no references toRead… Read more »

Only Lawyers To Prosper After Epic IT Failure

What’s an early clue that your IT project is in trouble? Perhaps when “a group of … employees took a 60-day ‘retreat’ for the express purpose of articulating the project’s requirements, and they returned empty-handed”?[1] Or when you learned that critical project-related decisions were “going to be made by a group of inexperienced people, whoRead… Read more »

The End of the One-Size-Fits-All Model

Last month, GovLoop had several posts that showed some of the challenges facing healthcare professionals. One example? Matt Garlipp, our current GovLoop Research Fellow, shared how IBM’s Smarter Care initiative coordinates disparate healthcare systems to create more efficient and less costly outcomes for social programs. Smarter Care comes at a critical time for healthcare professionals.Read… Read more »