Part three in our David Kirkpatrick video series! Did you catch our first and second videos? David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking. He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction. Watch theRead… Read more »
The Federal Deposit Insurance Corporation (FDIC), listed No. 1 in this year’s Best Places to Work in the Federal Government rankings, had been rated 25th out of 30 large agencies six years ago. After initiating a set of management reforms geared toward improving employee culture and morale, the FDIC has seen their scores skyrocket –Read… Read more »
CityCamp Raleigh will host a meetup on November 28, 2011, 7:00 pm at Draft on Glenwood Avenue. (510 Glenwood Avenue, Raleigh, NC). We invite all CityCampers and anyone interested in changing the way the web, applications, technology, and participation will shape the future of Raleigh. This includes citizens, developers, techies, govies, and more—really, as longRead… Read more »
A Most Favored Customer also known as MFC is a category of customers that you offer your best discount pricing. When submitting a proposal for GSA Schedule the agency request that you outline what you offer your MFC. Based on the priced category offered to the MFC the Government wants to be offered similar orRead… Read more »
Fellow open government advocate, Craig Thomler, has asked a very important question in his latest post: I wonder, should Australian political parties have explicit policies for Open Government and Government 2.0 with commitments to the use of online media and support for online engagement by public servants? It’s a question I have also asked. InRead… Read more »
Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »
It’s a fact where mobile and social were somewhat optional several years ago, they are now a requirement for reaching and serving an increasing demand in our society. This has become even more apparent as web traffic driven solely by mobile devices increases (to nearly 7% of all web traffic), while over 1/3 of theRead… Read more »
A couple weeks ago, I attended the first Minnesota CityCamp, hosted by e-democracy.org and the Public and Non-Profit Leadership Center at the Humphrey School (University of Minnesota). With more than 150 attendees, this unconference’s theme – “Community 2.0” – was clearly one that spoke to people. Though the unconference was held in Minneapolis, some participantsRead… Read more »
Connecticut and Illinois are making big investments into hybrid public buses thanks to a new round of federal awards. Connecticut was awarded $275 million and Illinois was awarded $5 million for hybrid bus projects. The funding comes from the U.S. Department of Transportation which is working to help states make public transit systems become moreRead… Read more »
Web Manager University is Calling for Presentations at our Annual Government Web and New Media Conference May 16-17 in Washington, DC. We’ve a lot of interest for presentation topics, and we’re extending an opportunity to be considered as a potential speaker and tell us about the exciting work you are doing. Submissions must be receivedRead… Read more »