GovLoop is sponsoring a symposium on Customer Service, August 23. It promises to be a great event – bringing together customer service experts and passionistas from within and outside of government, and it hopes to culminate in some real actions to improve customer service in government. Hurrah! Wish I could be there (I was invited,Read… Read more »
Sounds like a Harry Potter spell, but the trend is to ‘Searchify’ government websites. Sites like NYC.gov (hackathon designs), Utah.gov, Calgary.ca (currently in beta), Texas.gov and Energy.gov (in a way) all focus on search in a bold way. In this video, I discuss why. Get your own valid XHTML YouTube embed code Original post atRead… Read more »
US Latinos, 50.5 million and growing rapidly, use the Internet, social media, and mobile at greater rates than the overall US population and are very enthusiastic about using online tools to receive government information. According to The Interactive Advertising Bureau (IAB), 30 million Latinos were online in 2010, representing 59.5% of the total Hispanic populationRead… Read more »
A Day In The GovLife is a series that profiles people in interesting or unusual government jobs and gets the scoop on what it’s like to be in that role and how you can get there. Day In The GovLife Interviewee: Tony Wilhelm Job: Deputy Associate Administrator for Infrastructure in the National Telecommunications and InformationRead… Read more »
The Library of Congress has made available the LC Name Authority File as Linked Data. The data are available in several formats, including RDF/XML, N-Triples, and JSON. Of particular interest to the legal informatics community is the fact that the Linked Data version of the LC Name Authority File includes records for names of veryRead… Read more »
I hate carrying legal pads or laptops at conferences, but I need to take notes if I want to remember anything anyone says. The perfect solution? I take notes with Evernote on my mobile device, which I can access on my desktop at work, my laptop at home, and on both my phones wherever IRead… Read more »
Earlier this year, GovLoop and Young Government Leaders (YGL) launched the “Rock Your Resume” Project. It started out as a group on GovLoop back in January, which has quickly grown to over 550 members. What started out as peer reviews has evolved to leverage the experience of two top-notch expert reviewers – Camille Roberts &Read… Read more »
I love reading my GEICO NOW Magazine, and checking out all the awesome articles and tips that GEICO NOW has online. I just read a recent post on a really cool hobby I’ve been wanting to try: Gardening. I don’t know about you, but living in a city makes it hard to find quality produceRead… Read more »
A few weeks ago, I sat amongst some of the most tech savvy counties in the U.S. at the Center for Digital Government’s 2011 Digital Counties Awards. Each year, the Center selects county winners in population categories based on a survey of their IT efforts. Because these counties span all different geographies and populations, theRead… Read more »
By Chris Moore and John Emmitt The Obama Administration has mandated datacenter consolidation for government agencies. Vivek Kundra, former Federal CIO, commented last year that in some cases, only 7% of existing Federal government datacenter capacity is currently being utilized. Jeffrey Zients, chief performance officer and deputy director for management at the Office of ManagementRead… Read more »