Research and Best Preactices eNewsletter
ResearchConnecting with citizens (03/14/2011) – Government executives recognize that citizens are frustrated with government’s ability to fulfill their expectations, according to a survey by the Government Business Council. Opportunities for improvement include helping citizens help themselves, designing seamless multi-channel and cross-channel citizen experiences and listening and engaging proactively. http://www.rightnow.com/blog/government/bridging-the-divide-government-efforts-to-connect-with-citizensMobile devices and community information (03/14/2011) –Read… Read more »