Esperanza Spalding won a Grammy for Best New Artist tonight. She’s an extraordinary talent. Moments after her win, White House new media director Macon Phillips congratulated her on Twitter and linked to a video of her performance at the White House Poetry Jam on YouTube: ] Shortly after that, the White House account shared theRead… Read more »
If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customerRead… Read more »
A post by Patra Frame, ClearedJobs.Net’s HR Strategist. Recruiters and hiring managers regularly trade stories about interviewees who are totally clueless — not the impression you want to make. But a little preparation can ensure successful interviewing! Step 1. Review all the information you already have about the opportunity and the organization. * What elseRead… Read more »
The report “Learning Capital: an integrated tertiary education system for the ACT” from the ACT Tertiary Education Taskforce has been released by the ACT Government Department of Education and Training. The report recommends an integrated education system for Canberra. Unfortunately the impact and credibility of the report is undermined by the way it has beenRead… Read more »
I’ve been blogging at kristyfifelski.com for a year now about my insights on online government. My passion is for local government, and I love to share what I’ve learned along the way and also point out what other govies are doing to connect with citizens. I want to get more creative and reach a largerRead… Read more »
The University of Canberra released a “Framework for an Australian Capital Territory Clean Economy Strategy – Economic, Environmental and Social Perspectives” commissioned by the ACT Government in 2009. The full report is ( MS Word 1.4MB or PDF 1.17MB).Actions would fall across the broad areas of: green buildingsutilitiesrenewable energytransportbusiness and industry developmentresearch and Original post
I’m a big fan of the use of ideation in government to bring innovation both within agencies by employees and with citizens. Last year, the Obama administration hosted a series of dialogues on Open Government with each agency and cities from Austin to Santa Cruz have used dialogues to get ideas from citizens on howRead… Read more »
Just finished my session of hosting a structured brainjam from Day 2 of Gov 2.0 LA. I wanted to let the community we’ve created a presentation live connecting our notes of the brainjam. Just as this post is, the presentation is in its raw form. I am posting it here for comment, questions and moreRead… Read more »
You and I have both had experiences where we see an employee role their eyes when their phone rings or when a customer is at the counter for assistance. “What do they want?” is what they are thinking, and sometimes even what they say aloud. It’s easy, and perfectly natural, to get frustrated when youRead… Read more »
I am going to be honest. No one is twisting my arm this weekend to attend Gov2.0LA. With a backdrop like this, and temperatures in the mid-70s, life is good. Not to mention the rampant ideas and energy-rich conversations going on with a room full of experts dedicated to making government better. Despite my sun-inducedRead… Read more »