In the run-up to Wednesday’s publication of the health and social care bill David Cameron is discussing his plans to overhaul public services, including the NHS, today. You can voice your thoughts on Cameron’s plans with other social care professionals by grabbing one of the few places remaining at our free expert-led Social Care briefingsRead… Read more »
A new study out yesterday by the Pew Internet & American Life Project found that three-quarters of Americans participate in some kind of voluntary group or organization. Moreover, the study found the lines between online and offline participation in group activity is blurring. In a discussion held yesterday during the State of the Net 2011Read… Read more »
At what point in your career are you considered an expert by others, and when is it appropriate to call yourself an expert? Does being in your field for 10 years inherently mean you are an expert? Do you need to have published articles or serve on a board of directors? What if you haveRead… Read more »
The Australian Department of Finance and Deregulation, has issued a “Whole-of-Government Common Operating Environment Policy” (WofG COE). The most controversial part of this is the mandating of the Office Open XML file format (as used by Microsoft Office), rather than the Open Document Format (as used by OpenOffice.org and other office packages). Australian Archives currentlyRead… Read more »
The Austrlaian Digital Alliance is holding a “Policy Form: Righting the Copyright Imbalance”, 4 March 2011, at the National Library of Australia, in Canberra.Policy Form RIGHTING THE COPYRIGHT IMBALANCE A forum for ADA members, stakeholders and government on the Australian copyright reform agenda 4 March 2011, National Library of Australia, Canberra Original post
President Obama has done an excellent job moving open government efforts forward, making open government a priority. His initial Memorandum on Transparency and Open Government, issued on January 21, 2009, provided guidance and defined open government as being formed by three cornerstones: transparency, participation, and collaboration, giving agencies a clear timetable for delivering their ownRead… Read more »
The OGTV family is spending its morning at the State of the Net Conference held at the Hyatt Regency on Capitol Hill. The event is presented by the Advisory Committee to the Congressional Internet Caucus. This morning, our Director of New Media, a political and government social media strategist, Stephanie Noble had a quick breakfastRead… Read more »
Consistency is one of the building blocks of great customer service. Look at McDonalds. No matter where in the world you are, if you walk into a McDonalds, you know how it will look and what you’ll find and how it all works. You can complete your task quickly because you know exactly what toRead… Read more »
Over the last decade, a technology known as customer relationship management (CRM) has slowly crossed over into the public sector. That migration from private to public sector use is about to get a boost with an announcement today from Microsoft that Dynamics CRM will be available online through the cloud. Traditionally used for winning overRead… Read more »
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments!Read… Read more »