Weekly eNewsletter of Research and Best Practices

Research Using Social Media for Better Customer Service (10/26/2010) – Social media can reshape how government provides service to their customers. Accenture outlines a simple framework for integrating social media into an organization’s customer service strategy. https://microsite.accenture.com/consulting/Pages/The-Evolution-of-Customer-Service-Harnessing-the-Potential-of-Social-Media.aspx?c=MyOutlook_Link1&n=emc_10262010 Effectively Managing Government Records (10/28/2010) – New report from IBM Center for the Business of Government provides aRead… Read more »

The Big Apple Wants to Save Big Bucks…and Wants Your Help!

New York City’s Mayor’s Office is calling for financial ideas and creativity as a new open government platform. The public is being asked to complete a form online and share their money saving ideas. According to the office, ideas will be reviewed by the Mayor’s staff and the best will be sent for further considerationRead… Read more »

EBooks in Special Libraries: Final Report of the Federal Reserve System Libraries Work Group on EBooks

From the Government Info Pro: Thanks to Luke Mueller, Technical Librarian, Federal Reserve Bank of Philadelphia, for this informative guest post: EBooks in Special Libraries: Final Report of the Federal Reserve System Libraries Work Group on EBooks. Read on… Mission Luke Mueller (FRB Philadelphia) led the E-Book Aggregators and Publishers Subgroup, which included members JoyceRead… Read more »

Weekly Round-up: November 12, 2010

Gadi Ben-Yehuda Thom Kearny wrote a post titled “Why Do We Collaborate,” which begins to answer the key question raised by my series on Citizen 2.0. Alan Silberberg (the secret identity of @IdeaGov) published a piece on an the critical issue of the digital divide; “Updates on Digital Divide and Gov 2.0“ Happy 235th Birthday!Read… Read more »

WEBINAR ON TBC METHOD: A Public-Private Partnerships Initiative (Earn 1 CLP) for just $25

Government leaders, managers, employees and industry….don’t miss this chance to learn about the HOTEST Public Private Partnership method around…. the TBC method. The Acquisition Institute Inc., is hosting on 1 December 2010 at 1pm EST, a WEBINAR for just $25. As many people that can crowd in a conference to hear about TBC or whatRead… Read more »

Veterans’ Day 2.0

Today is veteran’s day. A day americans come together to honor our veterans and their service to our homeland. No matter which political or social creed you belong to, we can all agree that our veterans deserve nothing but the very best support, care and respect we can offer them. Unfortunately, our society is notRead… Read more »

GovInsights: Crack Down on the Wealthy and Powerful; Empower Citizens Instead

This interview marks the fourth of a brand new series on GovLoop called “GovInsights” where we are interviewing and highlighting the thoughts and perspectives of professors at colleges and universities who are researching and writing about government issues. This time, we talked to Dr. Gregory Squires, a Professor of Sociology, and Public Policy and PublicRead… Read more »

The “No Wait” Waiting Room – Document Management IS Constituent Service

One of my favorite jobs was working in the National Main Street Program. I love Main Streets and the program focused on making communities inviting and to help communities serve their residents and visitors better. The idea was that people get an impression about your community or your business, by the atmosphere that they experienceRead… Read more »

Honor a Veteran today

Join ClearedJobs.Net in honoring veterans today! For each post on our Cleared Military Facebook wall ClearedJobs.Net will buy a Cup of Joe for a Joe, a program that provides a free cup of coffee to soldiers deployed to Iraq and Afghanistan. If you know a veteran thank them for their service to our country. AndRead… Read more »

Veterans Day 2010

From the Government Info Pro: November 11th, is Veterans Day in the U.S. Originally called Armistice Day, it was established to honor veterans of World War I but now honors all American veterans. Because the specific date, November 11, 1918 is considered the end of World War I, the holiday is celebrated on the actualRead… Read more »

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