On July 28, Ipswitch’s Network Management Division announced its earnings for the first half of 2010. Given the lousy economy, one thing came as a surprise: North American government sales had already exceeded its combined 2009 revenue. Ennio Carboni, president, Ipswitch Network Management Division, expressed his faith in the WhatsUp Gold and WhatUp Event LogRead… Read more »
In February, Rasmussen Reports released a poll that found that only 21% of Americans feel that their government has their consent. This is despite the fact that we have more communications channels with our government than any time in American History. So how do we fix this? There are three solutions: first, we need toRead… Read more »
Are there lessons from the use of Public Service Agreements over the past decade in the UK for the implementation of the Obama Administration’s High Priority Performance Goals? Volumes have been written on how to develop performance measures and targets. However, comparatively little has been written on how to use measures to monitor or manage.Read… Read more »
Here are some of the articles we read this week that caught our attention at the IBM Center for the Business of Government. Feel free to send me anything you think we’ve missed! Gadi Ben-Yehuda AP: Blacks and Women Talk and Text More – What does this mean for government outreach efforts that use digitalRead… Read more »
*********************************************************************** Not a Govloop Member? 30 Secs & Free to Join for Great Info & Perks *********************************************************************** Webmasters often wonder: What government sites do government employees actually use? I remember my bookmarks and the ones I checked constantly were: 1) USAJOBS – Oops…it’s a non-secret that lots of Govies are looking for their next gov’tRead… Read more »
I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – thatRead… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
It was an exciting time this last spring as we looked over the applications for the Extreme Job Search Makeover. While we had many entries, one that stood out to us captured the essence of what many security cleared job professionals were grappling with. “Please tell us why you are in need of an ExtremeRead… Read more »
Schools opened across Florida this week and in many other states I expect. An article in my Sunday newspaper caught my eye and provided the idea for this post. The article stated for the first time in my county, minorities will make up the majority of students in the public schools. Many of the kidsRead… Read more »
Got 5 Minutes? Answer What’s the State of Open Data? I’ve always been a fan of open data. I love the idea of how releasing data can lead to innovation like Weather Channel, GPS, or fun food pyramid games. The fine folks at Socrata have been leading the push on Open Data and power aRead… Read more »