Resources UK’s Customer Service Excellence Website – Offers practical tools for driving customer-focused change. Includes the national customer service standard, a self-assessment tool, and a library of case studies from a wide range of UK government agencies. http://www.cse.cabinetoffice.gov.uk/homeCSE.do News 1. UK Website Consolidation (06/25/2010) – 75% of existing UK government-funded websites could be shut down.Read… Read more »
Objective: Plan the city that we want until the year 2020;Initiative: Legislative Hall of Fortaleza;Title of Project: Pact For Fortaleza; Project Details:“The Covenant By Fortress is an initiative of the Legislative Hall of Fortalezainviting civil society organizations and municipal governments, stateand federal, to discuss the challenges of our city by the year 2020. “ “DebatingRead… Read more »
Have you met Dannielle Blumenthal? Chances are you’ve bumped into her on GovLoop – she’s created several groups and has as of late become a prolific blogger. Her short answers below really don’t do justice to her contributions to GovLoop and government communications, so I hope that this brief profile prompts you to join herRead… Read more »
Despite the Supreme Court’s rulings on Monday about gun rights to the Vatican sex abuse case, patents and university student groups, thousands of federal officials should take a gander at the a ruling on the validity of the Sarbanes-Oxley Act. “The 5 to 4 decision sowed doubts about the job security and legal authority ofRead… Read more »
At the YGL/GovLoop Next Generation of Government Summit 7/6-7/7, we have a ton of great speakers talking about opportunities for young leaders to change government. One speaker is Rob Salkowitz who wrote the awesome Wiley-publish book “Young World Rising: How Youth Technology and Entrepreneurship is Changing the World” We did a quick interview where weRead… Read more »
Welcome to the second posting of my featured Govloop blog series—Jennovation—coming to you every other Monday. This series contains my musings on innovation, Open Government (Open Gov) and Public-Private Partnerships (PPPs). Let me start by saying, I was rather surprised by the comments on my first posting. While Gov 2.0, Open Gov and innovation haveRead… Read more »
In today’s society, most people have a computer and an Internet connection. The Internet is enabling people to communicate in new fantastic ways. Instead of phone calls or attending public forums, people are having video chats in real-time from thousands of miles away and blogging their thoughts on their favorite topics. Everyday computers are usedRead… Read more »
On a recent Web-surfing tangent, a blog entry came across my screen that I found interesting. From the blog, The Career Guide: A complete online Guide to your all career, there was an article titled “How To Make Yourself Three Times More Likely to Get Hired.” I consider myself one of the fortunate ones toRead… Read more »
Engaging your audience isn’t easy in fact there’s a lot more ways to do it poorly than correctly. But good news is there are people who have it down pat and can help. One of those is David Uejio, Special Assistant to the Director, Office of Human Resources, National Institutes of Health. David will beRead… Read more »
Over the last two years, it has been acknowledged that we have a technology gap between the generations of workers in the government space. We have skilled and experienced professionals who have been trained not to be on the internet or any type of social media, and those who are very skilled and adept atRead… Read more »