From my very first presentation about being a government web manager – way back in the mid-90s – I’ve said this: “if you listen to your audience, they will tell you what to put on your website.” Listening to your audience is absolutely the cornerstone of great customer service. But it doesn’t stop there. YouRead… Read more »
Excellence in Government: Innovation 2010 The Premier Conference Series for Federal Management Best Practices Excellence in Government (EIG) is the premier conference series dedicated to creating high-performance government. Federal managers benefit from practical, innovative educational sessions as well as insights from high-profile speakers. Join us on April 19th for EIG I: The People Factor, andRead… Read more »
Happy Thursday! More than 98 percent of the companies, educational institutions and other groups that have received economic stimulus money submitted spending reports last quarter, the White House announced on Tuesday. The news essentially means that most stimulus recipients turned in their homework on schedule last month, providing federal agencies with information on how theyRead… Read more »
Washington has no shortage of rituals, but few seem to draw more commotion or are parsed for deeper meaning than the annual unveiling of the president’s budget. Now that the budget documents are electronically certified and made available online, the traditional release of freshly bound tomes at the Government Printing Office before a phalanx ofRead… Read more »
The head of the Marine Corps said Tuesday that he opposes any moratorium on the military’s “don’t ask, don’t tell” policy that bans gay people from openly serving in the military. The armed forces should stay focused on readiness and the ability to fight wars, he said. Marine Commandant Gen. James T. Conway said heRead… Read more »
Arguments Against Universality It is often argued that socialized medicine in the US would introduce a wealth of problems, worse than those currently faced. Government is often regarded as wasteful, rigid and out of touch with the real needs of its citizens. In comparison, private management of health care is often portrayed as offering increasedRead… Read more »
Complete our survey, tag content HKS20 (#HKS20 on Twitter), leave comments to this blog or email me by Friday 26th February to share your thoughts on the current and future use of technology in public service delivery This article has been reposted from FutureGov’s site. The initial deadline for ideas was this Friday 26th February,Read… Read more »
Happy Wednesday! Officials at the Department of Homeland Security have told lawmakers in recent weeks that it employs more private contractors than government employees, a revelation that shouldn’t surprise close observers of the department’s seven-year history. The department employs 200,000 contractors, and roughly 188,000 federal employees, a total that does not include uniformed members ofRead… Read more »
Today Scott Primeau and I are happy to announce that the first Rocky Mountain Gov 2.0 Camp in June 2010. Government 2.0 Camp is a participant driven and group organized unconference about government’s use of social media tools and Web 2.0 technologies. This camp will bring together government leaders, policy makers, scholars, students, contractors, andRead… Read more »
I just attended the Southern California Linux Expo (SCALE 8) and saw an eye-popping presentation on an Open Source dental practice management application that was written by a dentist in Inverness, Scotland as a response to ill treatment he’d received at the hands of a proprietary software vendor. Apparently he’d attended a previous conference inRead… Read more »