When I ask those in Government what models they follow for Open Government I regularly hear Massachusetts, and the Governor’s office in particular. I reached out to the Brad Blake, Director, New Media & Online Strategy for the Governor, and he was kind enough to spend a lot of time responding to these questions. WhileRead… Read more »
A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards thatRead… Read more »
My government 2.0 worlds just collided this morning. I participated in the Transportation Research Board’s Annual Meeting yesterday and am now at the Open Government Directive Workshop Series. One of the presenters at the OGD event was Adam Schlicht of DOT, who highlighted DOT’s Second Life island called “Transportation Nation.” I found one of hisRead… Read more »
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »
Putting Stickers on Your Computers So I just created GovLoop stickers for your laptop. I’ve noticed it’s really common elsewhere but I haven’t seen it in government. And honestly it’s probably not allowed. Most government-issued or corporate-issued is treated like their property and you have no control. Everything is locked down and no personalization isRead… Read more »
This is a crosspost of http://dotgov.com. Author: Jim Thatcher I am looking for a surprise. It would be so gratifying to open up a government web site, any government website, and be impressed with its accessibility. The New York City site isn’t that site. In fact, the accessibility of the New York City site isRead… Read more »
This is a re-post of a blog I wrote over on the FutureGov site yesterday Without realising, I seem to be a man of New Years resolutions. When it comes to big decisions and turning my thinking into action, January appears to be a big month for me looking back. Two years ago this month,Read… Read more »
As I mentioned in Part One of this post, the Collaborative Society’s main premise is that the (im)balance of role, responsibility and power that exists in a society between the three segments (government, non-profits and for-profits) could provide indicators and even predictors of that society’s health. The Collaborative Society focuses on these types of initiativesRead… Read more »
From The Acquisition Corner As the federal government continues to find ways to move contracted work back in-house, it must overcome some major obstacles. One area that has been significantly neglected is effective human capital planning. As a result, the government’s lack of in-house resources has increased its reliance on contractors to help it performRead… Read more »
The cry for open government is rising and elected officials are delivering. But in the zeal to throw open the doors to the records vault, no one bothered to fully understand the impact except for those of us who actually work for government. But no one wants to hear from us. Politicians only care aboutRead… Read more »