Will feds soon be asking their customers if they are satisfied with the service they’ve received? Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public. With citizen satisfaction with governmentRead… Read more »
IBM recently released a great report, The Foundations of Efficiency; learning to do more with less is the new normal for government (Download Here). The opening of the report gives a quick synopsis of the dire financial situation facing governments. IBM observes: “Our current economic contraction is different from previous downturns. It is global. ItRead… Read more »
The SEVEN stories that impact your life for Wednesday the 25th of April, 2012: The Secret Service agents in the center of the prostitution scandal say misbehavior on official trips is not unprecedented. The Washington Post reports a few of the secret service agents contend that their conduct doesn’t warrant dismissal because senior managers toleratedRead… Read more »
Last week, I had the chance to listen to and speak with Representative Adam Smith of Washington state about cybersecurity legislation at a reception. This year has been pivotal for passing regulations to govern cyber, and attendees of this security event wanted to know his thoughts on the variety of proposed laws. While Rep. SmithRead… Read more »
The other week Canada Post announced it was suing Geocoder.ca – an alternative provider of postal code data. It’s a depressing statement on the status of the digital economy in Canada for a variety of reasons. The three that stand out are: 1) The Canadian Government has launched an open government initiative which includes aRead… Read more »
This is the third blog in a series about the enterprise value of a simplified IT environment. In the first two parts, we discussed internal pressures and reasons for a single enterprise content management (ECM) solution. However, those aren’t the only reasons to optimize, consolidate and centralize. Your constituent service will improve, too! Think aboutRead… Read more »
Today’s federal cybersecurity and information technology news: The the Federal Information Security Management Act (FISMA) of 2012 currently being debated in the House of Representatives would cost the federal government an estimated $710 million through 2017. More here. The hacktivist group UGNazi has taken the official CIA website offline with a Distributed Denial of ServiceRead… Read more »
The 2012 Digital Government Conference (dg.o 2012) is taking place June 4-7, 2012 at the University of Maryland College Park (a few miles out of Washington, DC). Marking its 13th year, the conference brings together an international community of leading digital government researchers and practitioners to discuss such key topics as open data; open government;Read… Read more »
Register Today for the Free Microsoft Virtual Summit Over the last few months, the GovLoop community has had some great posts on innovation in government. Now is the time for innovation in government – with increasing budgetary constrains, growing fiscal austerity and the prospects of deep budget cuts, the public sector is called to findRead… Read more »
How spies and cloud computing fit together, the future of Gov 2.0 Suffering social media overload? by GovLoop Insights On today’s program for Tuesday April 25, 2012: Cloud computing and the intelligence community… it seems like an oxymoron, but could it be a perfect fit? Gov 2.0 — What’s happening and where are we going?Read… Read more »