We’ve probably all been a part of difficult conversations that went spectacularly wrong. There were meltdowns, hard feelings – maybe even ruined relationships. Because of this it can be hard to want to bring up a difficult subject when the need arises. We brace ourselves for confrontation, and put off the conversation as long as… Read more »
Likely you’ve heard the term VUCA (Volatility, Uncertainty, Complexity and Ambiguity) and, perhaps, some agencies have begun utilizing the acronym in long-term strategic planning. But have you thought about its application in leadership selection and development? Here are some considerations to think about. Recently, at an international conference relating to assessment center methods, I listenedRead… Read more »
Your team is talking about a tough slog of a project that hasn’t been going well. Milestones have slipped. Deliverables haven’t been delivered. Rather than determining how you can move forward together, your team is fixated on finding someone to blame for what went wrong. Tempers flare as everyone points their finger at everyone else…. Read more »
One way or another problem employees affect everyone. Somehow they continue to slip through the cracks and the government has fallen into this very web. But rest assured, bad governmental employees can be fired and, in some cases, should be. Stewart Liff argues we should even do it more often. Liff, President and CEO ofRead… Read more »
“I have no one under the age of 40 in my office,” said a policy analyst from the Department of Veterans Affairs in a recent GovLoop survey. That policy analyst isn’t alone – the government is graying. According to the Office of Personnel Management, the average age of a government employee is 47. At theRead… Read more »
How should leaders in huge organizations ensure that every employee can feel valued and on the path to their full potential?
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Again and again the experts we spoke with said great customer service cannot happen unless employees at all levels of the organization support it,Read… Read more »
If time is money, as the saying goes, high-impact meetings aren’t just more enjoyable, but important to the stewardship of public resources. Get leaner, cleaner, more effective meetings with these three simple meeting hacks.
Leadership is a skill you can get better at. To become a better leader takes intention, thoughtful reflection, strategic personal goal setting, practice, and a whole lot of reading.
Keep in mind these three hidden benefits of hiring interns that could make a big impact for your organization in the long-term.