“Winter is Coming” is a key theme of the popular HBO series Game of Thrones. With its warning of constant vigilance, the meaning is clear – no matter how good or calm things seem now, the good times and serenity won’t last forever…and you need to prepare and be proactive to ensure you’re ready for… Read more »
WWSJD? What Would Steve Jobs Do? Could Apple employees ask themselves this and know what to do in a tricky situation? Can your employees ask themselves what YOU would do in an unusual situation and know what they should do? In last week’s blog I introduced the Malcolm Baldrige and Florida Sterling business management modelsRead… Read more »
When managers can successfully delegate duties within their team, the entire organization benefits. The art of leadership rewards managers so they don’t have to do it all. Synergy makes the group stronger and more meaningful to the individuals comprising the team, including the manager. Leaders want to work with other leaders, not micromanagers who hoard… Read more »
I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »
Change is constant. The best government leaders know how to make it an expectation, rather than something to be feared.
As a manager, your strength is in directing and guiding your team – yet it can be easy to fall into the trap of micromanaging. A few missed deadlines or sub-par results may have spurred you into paying closer attention to your team’s work, or maybe you’re just naturally someone who likes to be involved atRead… Read more »
This post is a follow-up to an unanswered question from GovLoop’s recent training, Critical Conversations. Want more topics and information like this? Make sure to register for the upcoming training summit in July, the Next Generation of Government Training Summit. There’s a skill I possess that you won’t find on my LinkedIn profile (go ahead andRead… Read more »
Leaders who accept their own limitations and find out what they don’t know demonstrate a sense of humanity and realness to others. People can see when leaders try their best and sincerely care about them. In return, the result is cooperation and comradery, further supporting the goals of the organization and making the workplace more… Read more »
The United States Office of Personnel Management has been working for awhile now to better enhance leadership development to keep qualified employees moving into management positions. This has included developing a training framework for future leaders, as well as defining performance metrics for the SES. Still, agencies have been given a fair amount of leeway when itRead… Read more »
Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago. According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »