I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »
Change is constant. The best government leaders know how to make it an expectation, rather than something to be feared.
As a manager, your strength is in directing and guiding your team – yet it can be easy to fall into the trap of micromanaging. A few missed deadlines or sub-par results may have spurred you into paying closer attention to your team’s work, or maybe you’re just naturally someone who likes to be involved atRead… Read more »
This post is a follow-up to an unanswered question from GovLoop’s recent training, Critical Conversations. Want more topics and information like this? Make sure to register for the upcoming training summit in July, the Next Generation of Government Training Summit. There’s a skill I possess that you won’t find on my LinkedIn profile (go ahead andRead… Read more »
Leaders who accept their own limitations and find out what they don’t know demonstrate a sense of humanity and realness to others. People can see when leaders try their best and sincerely care about them. In return, the result is cooperation and comradery, further supporting the goals of the organization and making the workplace more… Read more »
The United States Office of Personnel Management has been working for awhile now to better enhance leadership development to keep qualified employees moving into management positions. This has included developing a training framework for future leaders, as well as defining performance metrics for the SES. Still, agencies have been given a fair amount of leeway when itRead… Read more »
Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago. According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »
This post is a follow-up to an unanswered question from GovLoop’s recent training, Critical Conversations. Want more topics and information like this? Make sure to register for our upcoming training summit in July, the Next Generation of Government Training Summit. Read the following statements and decide if you agree or disagree with each: Most of my time isRead… Read more »
“Moses,” said G-d, a few thousand years ago. “What?” “I need you to abandon your solitary existence and peaceful life, confront Pharoah, and liberate your brothers and sisters, the broken and enslaved Jews. Get them out of Egypt. Now.” “Are you kidding, G-d?” Moses reportedly said. “What’s the problem?” “I’ve got a speech impairment,” said Moses. “YouRead… Read more »
As a manager, giving difficult feedback to an employee can be one of the hardest parts of your job. The conversation can be fraught with peril. If done well, giving tough feedback can help your team member grow – but if done poorly, you risk consequences like straining your relationship, or demoralizing him or her. SometimesRead… Read more »