Enhancing Customer Focus through LEAN
Government agencies have a unique opportunity to benefit from planning and implementing improvement methodologies that focus on customer service
Posts Tagged: Lean Six Sigma
LEAN Wastes and Implications for Public Managers
Public managers need to raise awareness of the seven wastes in LEAN Six Sigma and encourage employees to identify areas for improvement.
The LEAN Six Sigma Message
Three tips for communicating the benefits of LEAN to your organization.
Using the Gemba Walk and Process in the Public Sector
By adapting the Gemba walk and process for the public sector, government employees will have an opportunity to stand back from their day-to-day tasks to understand processes, be more efficient, and identify wasteful activities.
Messaging Quality and Communication When Moving to Lean
Leaders of governmental service organizations attempting to apply Lean Six Sigma often see two major roadblocks to a successful implementation.
Lean Six Sigma – The Basics
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
3 Lean Six Sigma Tools Everyone Can Use
Learning these three tools can help you efficiently map out projects, identify problems and implement effective solutions.