Please see the attached articles. They should be of interest: http://ohmygov.com/blogs/general_news/archive/2011/11/04/improving-government-performance-part-one.aspx “4 tips toward good communication for managers” http://fcw.com/articles/2011/11/03/feds-communication-skills.aspx
Please see the attached article in Computer Week regarding a speech I gave for the American Management Association. http://fcw.com/Blogs/Management-Matters/2011/11/Dealing-with-difficult-workers.aspx
Check out my new column on OhMyGovThe Importance of Dealing with Problem People
Check out my new column on www.OhMyGov.com – http://ohmygov.com/blogs/general_news/archive/2011/03/18/how-to-win-the-hearts-and-minds-of-your-employees-part-1.aspx