A recent news story of how the on-line shoe company Zappos has eliminated the position of manager has raised again the question of whether management matters. A new Harvard Business Review article says “yes,” and they have the data to prove it. The Zappos story about eliminating traditional managers has an exciting air to it.Read… Read more »
Introduced at the Conference of Mayors this past weekend, there is a new resource for US Public Sector organizations looking for applications and add-ons based on the Microsoft Dynamics CRM platform. Now, public sector organizations of all sizes can use technology to better manage everything from citizen services, FOIA requests, economic development, mapping, fleet managementRead… Read more »
Nearly three thousand federal civil servants have died in the line of duty since 1992. They represent a wide range of federal agencies, yet the federal government has no program or policy in place to provide a U.S. burial flag for these fallen heroes. This glaring omission was the subject of an Op-Ed in TheRead… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »