Want to Improve CX at Your Agency? Learn What Makes You (And Others) Tick
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
Posts Tagged: local government
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
How Evanston CIO Balances Budget, Innovation and Expectations
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
How Millennials Can Make a Difference in Local Government
How can millennials make a difference in their local governments? In an interview with GovLoop, the cofounders of A Functional Democracy discussed how millennials can engage with their governments in a creative manner.
Why Should I Visit Your City to Watch the Solar Eclipse?
Are you making your city the best place to watch the solar eclipse?
6 Do’s and 5 Don’ts for Getting Stuff Done in Government
Six do’s and five don’ts if you want to get stuff done in government.
How do You Solve Problems in Your City?
Learn how to take advantage of initiatives to help solve the unique problems your city faces.
Why are Civic Organizations Important?
Why should civic organizations be important to us? Check out what this featured blogger has to say.
Why is Local Ownership Important?
Learn how this featured blogger made a difference in her local politics.
Should Government Post Bad News?
Learn when you should and shouldn’t report bad news.