Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
The GAO released a report last month calling for better management of substandard employees. According to the report, the government could benefit from better performance management training and use of tools to address underperforming individuals. Dealing with underperforming employees can be difficult, and can lead to some awkward conversations. Here are some of my favorite tipsRead… Read more »
Once in a job interview a senior executive leaned forward, and asked THE question. “So tell me, Dannielle…what would you say is your leadership style?” I looked at her. I looked at the group. I couldn’t take how serious they were. I mean for goodness sake, we weren’t negotiating Middle East peace here. “Basically immature,”Read… Read more »
It occurs to me that I shouldn’t be giving away all my secrets. But I am betting that a rising tide lifts all ships. So that my doing so will show I am a valuable asset by being selfless and helpful. That’s lesson 1. Here are the rest: 2. Travel with a posse. It makesRead… Read more »
Do you have a sneaking suspicion that you might be more qualified than you boss? Well, you might be right. People got promoted for lots of reasons, not all of which have to do with their qualifications. Your boss could have gotten the position because of seniority, because of years of experience, or maybe it’sRead… Read more »
This article was first posted by Dan Chenok on the IBM Center for the Business of Government Blog. In January 2017, the inauguration of a new President will be followed by the transition of government to a new Administration. The President and senior staff will be focused on important policies and challenges at home andRead… Read more »
No one would argue with the notion that social and digital technologies are having a significant – and sometimes dramatic – impact on societies and economies. And though most people may not yet refer to this as the Digital Age or Era, they would likely concede that we are indeed transitioning away from a worldRead… Read more »
Aspiring front-line managers often ask me, “What would you do as a front-line manager the first week on the job.” I tell them I would start having conversations with my team members that foster emotional connections. The first questions I would ask my direct reports are, “What is your personality and temperament, what are strengthsRead… Read more »
Nobody wants to think about knowledge management, but everybody needs it. Here are the basic things an organization should have covered as part of its KM system. 1. Establishing an information architecture for multiple user groups, permission levels, and knowledge sharing environments. 2. Maintaining the architecture, adding and removing people from user groups. 3. LocatingRead… Read more »
What wicked wonders await us in the next season of the hit series, House of Cards? If you’ve been binge watching, you know that the main character, Frank Underwood, played by Kevin Spacey, is a politician with some violently strong management methods. With Season 3 of House of Cards premiering on Netflix on February 27, 2015, it’sRead… Read more »