Last week I got into an argument with my husband and, although I was speaking loudly, he was not hearing me. When the argument was over, I had to laugh because I’ve heard similar grievances from clients. In reality, we both were at fault. My husband falls a little short when it comes to activeRead… Read more »
This was originally posted at www.cpsrenewal.ca. In today’s ecosystem of articles and books about innovation, management, governance, policy, and technology, there is a sentence that is becoming a standard: “Leaders must manage an increasingly complex environment.” And the author can point to anything – Moore’s Law, economic interconnectedness, citizen participation in policy-making, environmental externalities –Read… Read more »
A recent news story of how the on-line shoe company Zappos has eliminated the position of manager has raised again the question of whether management matters. A new Harvard Business Review article says “yes,” and they have the data to prove it. The Zappos story about eliminating traditional managers has an exciting air to it.Read… Read more »
Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved. The advancementsRead… Read more »
2014 could be a big year in government management, procurement and implementation of the cloud. Why? Dan Chenok is the Executive Director for IBM’s Center for the Business of Government. He told Chris Dorobek on the DorobekINSIDER program that 2014 may the year for comprehensive IT reform? IT Reform “Whether 2014 is big year forRead… Read more »
Originally posted at www.cpsrenewal.ca. Voices have been asking how government could take advantage of interesting models such as gamification, crowdsourcing, nudges, etc., looking for opportunities to innovate. I’ve tended to think that, if there is value in such approaches, the better question would be “Why are we not already using them?” And there’s a reasonableRead… Read more »
It’s the problem that won’t seem to go away: for decades, government agencies, academics and industry associations have identified a lack of expertise and training among acquisition personnel as a key challenge for the acquisition workforce. Frank Kendall, Under Secretary of Defense for Acquisition, Technology and Logistics, acknowledged the problem, adding a new goal toRead… Read more »
Where’s all the love between social media and gov? If this relationship were a romance Uncle Sam would still be stuck on the first date. While many government agencies made much needed progress in leveraging social media more effectively in 2013, there’s still a lot of work ahead – especially for small and mid-sized agencies.Read… Read more »
Let’s face it, the Telework Enhancement Act needs to be enhanced. Beefing up the three year-old law is necessary for telework to flourish at all agencies across government. In short, remote work should be standard operating procedure by now for feds deemed eligible by their agencies. That’s why Uncle Sam’s #2 New Year’s resolution shouldRead… Read more »
This article was originally posted by Dan Chenok on the IBM Center for the Business of Government Blog. The IBM Center for The Business of Government had the privilege of publishing a wide variety of reports about key public sector challenges in 2013, from some of the Nation’s leading thinkers on government management. As 2014Read… Read more »