Check out my new article on visual management posted at ww.OhMyGov.com Eighteen years ago, I walked into an organization, took at quick look at its space and quickly realized that it had only one sign up anywhere. The sign was on a supervisor’s desk and said, “What part of ‘no’don’t you understand?” Recently, I walkedRead… Read more »
Five-hour course to inspire IT professionals, information strategists and process owners with new approaches, best practices and success stories Our Boot Camp seminar series, “5 Steps to Victory over Manual Processes,” will be held in seven cities — Atlanta, Boston, Chicago, New York, Toronto, Washington, D.C., and Minnetonka, Minn. — from October 2 to OctoberRead… Read more »
I gave a brief talk recently on how to effectively build teams. These are the main lessons I shared: 1. Build trust. No one will follow someone they don’t trust. I cited Steven M.R. Covey’s The Speed of Trust as my guidebook for doing so. Covey cites 13 principles for earning and keeping trust. IRead… Read more »
First let’s start out with a definition — what is a heretic? “From my point of view, a heretic is someone that has a point of view about an organization and the work that is being done. But after they have expressed that idea, they’ve had it rejected. But they don’t give up. They findRead… Read more »
Applying agile software development methods to IT projects has been a hot topic as of late at the Government Accountability Office (GAO). The agency recently unveiled a report highlighting its 32 tips for applying agile development to help improve how the federal government will develop and implement IT infrastructure projects. Specifically, these tips focus onRead… Read more »
Do vague program requirements cause projects to fail? That’s the question ESI International wanted to know. They surveyed project team members, including project managers and contracting officers, and found that 80 percent said their agencies lacked a formalized process for defining and managing program requirements. Bill Damare is the Vice President for Government Markets atRead… Read more »
If you use Microsoft Outlook, join me for a complimentary webinar: Outlook on Steroids. You’ll learn little known Outlook features that will help you gain at a minimum 5 more minutes of productive time an hour, giving you an 8% rise in productivity. Register your entire team for this Lunch and Learn preview. For anRead… Read more »
On today’s program Doing more with less — that’s the mantra these days, right? But is it time to just do things differently? We’ll talk to Chuck Prow — the General Manager of IBM’s Global Business Services’ Public Sector business — and get his thoughts. He is the author of a new book — GoverningRead… Read more »
“Emergency management is dead. Well, at least as most people know it. It’s time for another revolution in the professional field of emergency management that embraces the impact, expectation, challenges, and potential benefits of embracing the integration of social expectations into the general public. This is not the first time the profession of emergency managementRead… Read more »
Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »