Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »
Abstract:The inverse relationship between time on the job and level of satisfaction is driven by the context of organizational decision making. Although Happiness is an inside job to be sure, there are things that can be done to improve organizational bonding and effectiveness. The importance and methods are known. 1) Recognize that the workplace isRead… Read more »
[This cross-posted from Communities and Collaboration blog] I have developed a number of Knowledge Management (KM) strategies for various clients over the past 11 or so years, and was recently asked to revamp and update the KM strategy for a large UK public sector organization that had undergone a fairly radical restructure. Previous experience ofRead… Read more »
Dear all knowing Internet, I know its been a long time since I have last called upon your all knowing goodness, but this time I am extremely frustrated. In New York State, the public employee union I belong to rejected our new contract. As a result, many young professionals including myself have been notified thatRead… Read more »
Halelly Azulay, author, former president of DC-ASTD and president of TalentGrow, has some great advice about supervisory self-development and informal learning. Read her new post here. Do you have comments or questions for her?
Academics sometimes hit the nail on the head! University of Wisconsin professor Donald Moynihan, a thoughtful observer of the evolution of performance management in the U.S, along with colleague Stephane Lavertu from Ohio State, examine historical GAO survey data to understand why recent federal performance improvement initiatives haven’t resulted in the hoped-for increase use ofRead… Read more »
Don’t let the reality of your practical work environment deter you. Here’s how the academic world – blissfully untroubled by P&L – sees sourcing… By: Professor Ilan Oshri ” There is an evolutionary path and it is therefore imperative to figure out the parent firm’s strategic objective for the captive. “ What’s Your Captive CenterRead… Read more »
Combine winning strategies from centralised and decentralised models. What you’ll gain from this: leadership and local ownership… By: Gavin Bowden-Hall “Aggregation across the business will deliver commercial benefits but Procurement is best placed to spot the opportunities” As organisations become flatter so Procurement has to find new ways of delivering expertise into the business andRead… Read more »
So the 2+ week National Dialog on Government Websites is over. It ended last night with 436 ideas, 1,663 comments, and 8,259 votes submitted by 992 contributors. If you didn’t get a chance to participate, the whole thing is archived for reference. Take a look – I think you’ll be impressed by the quality ofRead… Read more »
Two new reports out this past week focus on tools and techniques for agencies to cope with the new fiscal austerity they face in years ahead. One is by the Partnership for Public Service, the other by the Government Accountability Office. They are both worth reading because they focus on smart ways to make cutsRead… Read more »