Posts Tagged: management

There’s Talk, and There’s Communication

Peter Drucker said ‘60% of all management problems are the result of poor communication.’ Why is this true? Communications break down when losing focus on three areas: clarity of what’s expected accuracy of what’s completed, and timeliness of what’s needed. Clarity of What’s Expected – Projects which do not have clear goals, vision, and missionRead… Read more »

Agency Customer Service Plans

Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »

Initial Enthusiasm and Job Satisfaction

Abstract:The inverse relationship between time on the job and level of satisfaction is driven by the context of organizational decision making. Although Happiness is an inside job to be sure, there are things that can be done to improve organizational bonding and effectiveness. The importance and methods are known. 1) Recognize that the workplace isRead… Read more »

36 Knowledge Sharing Barriers

[This cross-posted from Communities and Collaboration blog] I have developed a number of Knowledge Management (KM) strategies for various clients over the past 11 or so years, and was recently asked to revamp and update the KM strategy for a large UK public sector organization that had undergone a fairly radical restructure. Previous experience ofRead… Read more »

Diary of a Frustrated Young Professional- Letting Somebody Go

Dear all knowing Internet, I know its been a long time since I have last called upon your all knowing goodness, but this time I am extremely frustrated. In New York State, the public employee union I belong to rejected our new contract. As a result, many young professionals including myself have been notified thatRead… Read more »

Getting Government to Use Performance Data

Academics sometimes hit the nail on the head! University of Wisconsin professor Donald Moynihan, a thoughtful observer of the evolution of performance management in the U.S, along with colleague Stephane Lavertu from Ohio State, examine historical GAO survey data to understand why recent federal performance improvement initiatives haven’t resulted in the hoped-for increase use ofRead… Read more »

iThink SSON – a Professor’s View on Outsourcing & Offshoring

Don’t let the reality of your practical work environment deter you. Here’s how the academic world – blissfully untroubled by P&L – sees sourcing… By: Professor Ilan Oshri ” There is an evolutionary path and it is therefore imperative to figure out the parent firm’s strategic objective for the captive. “ What’s Your Captive CenterRead… Read more »