What’s the Deal With Customer Service in Government?
The November edition of DorobekINSIDER Live dives into the nitty gritty of shortcomings in government customer service and where it can improve.
Posts Tagged: Martha Dorris
Government Customer Service Isn’t Customer Experience
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »