Republished from eGov AU. As a marketer I find the internet a dream channel for monitoring customer sentiment and concerns. Social media and search engines can be easily and cheaply tracked to provide fast feedback on various initiatives. This helps organisations shape their campaigns and responses to external events. I’d recommend that this is equallyRead… Read more »
Republished from eGov AU. Charlene Li, one of the writers of Groundswell and ex-Forrester analyst, has launched a new initiative which compares the financial success of organisations with their level of online engagement and allows organisations to compare how engaged they are online. Named Engagementdb, the site provides graphs and case studies on how variousRead… Read more »
I was interviewed by an interesting website called OurBlook this week. I’m sharing the text of the interview with GovLoopers as I’d welcome any feedback or comments on my perspective. I always find these questions on trends, etc. to be difficult and open to a lot of interpretation. Lately, I’ve been more concerned with tacticalRead… Read more »
(The following was originally posted as a response to a Discussion List topic on Social Media Policy in FS Communications, a GovLoop Group) I have been entertaining a thought that is pertinent to this direct topic, but also to the entire landscape of knowledge and information management. The key word in that phrasing is “management,”Read… Read more »
Hi everyone, I’m familiar with the process that some agencies have in place to implement social media guidelines and begin using the various tools. In many cases, the guidelines and processes are developed and implemented by the Communication/Public Affairs office — is this pretty much standard practice across the government? If so, I’d be interestedRead… Read more »
This is a reposting of a piece I wrote for NESTA’s Social by Social report with both my FutureGov and Enabled by Design hats on, launched at the recent Reboot Britain event. I co-founded Enabled by design with Denise Stephens back in April 2008 following the first Social Innovation Camp with the intention of challengingRead… Read more »
One of the key fears inhibiting government adoption of Gov 2.0 strategies is simple: What if it works? We have to answer this question honestly. Otherwise Gov 2.0 will fail because it will be neither credible nor trusted by citizens or the agencies asked to implement Gov 2.0 practices. Vision forward What does a GovRead… Read more »
First, go read this critique of the recent Open Government & Innovations conference. I see this sort of thing regularly: people who have high hopes that aren’t met. As someone who enjoys teaching and leading, it’s hard to watch people who want to move out get frustrated. After reading her post and the comments, IRead… Read more »
July 22, 2009 continued 1:00 pm PacificFleet: RT @FlexPlexico: Don’t complain about social media policy unless you’re willing to change it – http://govsocmed.pbworks.com/ #ogi 1:01 pm US_EUCOM: Looking forward to the panel on Measuring the Impact of Social Media. #ogi 1:03 pm washingtronic: lol @Dave_Ferguson: -@moehlert Fed hiring process IS onerous, in the way thatRead… Read more »
July 22, 2009 continued 9:00 am kayawalton: Shea: Acknowledge on-network (twitter etc) and off-network (site, RSS) communications #ogi 9:00 am USMSOffice: Identity Assurance & Privacy Panel: re info sharing- what if info is inaccurate? #ogi 9:01 am dlblack: FEMA use of social media is perfect example of mission first, tools to implement mission second #ogiRead… Read more »