This article was originally published on the Tri Tuns Blog. OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they can focus on getting end-users to engage the system as designed. However, clients often have too little knowledge of end-userRead… Read more »
This article was originally published on the Tri Tuns Blog. OBSERVATIONIt is a common trap on many IT projects that team members are so focused on ensuring project “success” (typically defined as on-time and on-budget delivery) that team members forget the critical importance of developing and maintaining effective relationships. Ironically, forgoing the relationship building elementsRead… Read more »
This article was originally published on the Tri Tuns Blog.OBSERVATION When talking about user adoption of major IT systems – CRM, ERP, HRIS, etc – at some point the discussion always focuses on overcoming “user resistance”. When I probe deeper and ask clients to define exactly what they mean by “user resistance” (what form itRead… Read more »
There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive andRead… Read more »
I have been fortunate to have the immense honor of working with the Social Media Subcouncil of the Federal Web Managers Council over the past several weeks. And though I am *just* in State government, I am so inspired by the amazing people that I have “met” and collaborated with via Facebook, Twitter, GovLoop, andRead… Read more »