During the course of working with various organizations that have deployed performance dashboards we have discovered 4 major success factors to implementing them successfully: (1) proper sponsorship and adequate resources for the project; (2) creating the right metrics and standardizing their meaning; (3) performance management dashboardsdesigning a compelling user interface and the proper technical infrastructure… Read more »
On April 23, we launched our new home page design (http://www.epa.gov). Among other changes, we reworked our banners at the top. It used to look like this screen shot: To change banners, you clicked the numbers. Heat maps showed that people did use the numbers to move among the banners, and other analytics confirmed peopleRead… Read more »
8 or 9 organizations out of 10 embarking on a major transformation efforts fail to get the results they should. Overcoming Barriers to Organizational Transformation Take away these key learnings about the Barriers to Organizational Transformation – ~ Top 10 Reasons for Failure in Continuous Improvement ~ The 4 Main Barriers to Organizational Improvement ~Read… Read more »
The Administration is pushing for more performance metrics. They launched Performance.gov in June 2011. So how is it going? And why should these metrics matter? Dennis D. McDonald is an independent consultant. He has written a white paper on web-based performance metrics, “Developing Digital Strategies for Web-based Public Access.” He told Chris Dorobek on theRead… Read more »
Post Highlights Performance management is essential for the public sector – but challenging to do right Alignment across teams is essential to meet organizational needs Management needs to set the high level vision and get buy-in and feedback from all employees Performance management in the public sectors goes all the way back to 1883. WithRead… Read more »
Opinions of the federal government are at an all-time low. With only 17% of Americans holding a positive view of the work being done in Washington, we finally unseated the oil and gas industry for last-place on Gallup’s annual opinion rankings. And to be honest, it’s hard to blame them. Our federal government is jam-packedRead… Read more »
Earlier today, I had an exchange with Steve Radick and Christopher Whitaker about the nature and value of Klout scores (embedded below). I’ve spoken before about what Klout scores mean, how to use them, and when to ignore them, but I wanted both to share my current thinking, and hear your thoughts in a mediumRead… Read more »
“If you don’t measure it, you can’t improve it.” On of the first-order axioms of management, and a mantra of spreadsheet jockeys everywhere. Benchmarking. Balanced Scorecard. SEO. What do they have in common – they are indirect measures of effectiveness. For an artist, which is more important – the tack hammer or the paint brush?Read… Read more »
First, my social media mantra was something I said and tweeted: mission, tool, metrics, teach. Then it was a blog post. Now I’ve created a workshop that I delivered recently at a conference. It combines several other presentations and things I’ve said and written over the past few years. At the conference, people sat 4-5Read… Read more »
It’s been an eventful few weeks in my neck of the woods. Let’s recap: 1.) Aug. 19: Thousands of motorcycle riders paid tribute to 9/11 with a massive ride through Northern Virginia, including Fairfax Co., causing major communications needs for commuters. 2.) Aug. 23: A once-in-a-lifetime earthquake strikes and rattles Virginia. 3.) Aug. 25-29: HurricaneRead… Read more »