Observability Platforms: Because App Monitoring Is Not Enough
What agencies need is the ability to observe their systems’ performance from end to end in real time – and when a problem arises, to identify its source.
Posts Tagged: New Relic
How CMS Used Data to Enhance Citizen Experience
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Enhancing Citizen Digital Experiences With Data Insights
What propels true transformation is understanding what citizens want from government services and how technology and process improvements can meet those needs.
Delivering Modern Digital Services to the Citizen with Transparency and Measurement
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.