We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled “Become a Brilliant Communicator,” provided tips on communicating via email and telephone, giving and receiving feedback, and holding successfulRead… Read more »
Yesterday I attended and spoke at GovLoop and YGL’s half day training session for the next generation of government employees, NextGen+. I want to share with you some nuggets from Pat Fiorenza’s presentation on leadership and managing up, which has been a hot topic on GovLoop. What does it mean to be a public sectorRead… Read more »
On GovLoop Insights’ DorobekINSIDER: It’s hard to peer into a crystal ball and predict what will be the top trends for government technology. But that’s exactly what the experts at IDC Insights has done. Click here for the full recap. But up front: Countdown to the ‘Fiscal Cliff’ Market Watch has a Fiscal Cliff Countdown:Read… Read more »
First let’s start out with a definition — what is a heretic? “From my point of view, a heretic is someone that has a point of view about an organization and the work that is being done. But after they have expressed that idea, they’ve had it rejected. But they don’t give up. They findRead… Read more »
Welcome to GovLoop InsightsIssue of the Week with Chris Dorobek, where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days and we work to find an issue that will also will have an impact on the days, weeks and months ahead. And,Read… Read more »
The Office of Personnel Management has been making some real progress in terms on innovation. In fact they are the only agency to rise up the ranks of the Partnership for Public Service’s Innovation Index. (Listen to our interview with Tom Fox about the Innovation Index here.) But how did they do it? Matt CollierRead… Read more »
As the end of the conference drew near, I was feeling a little nervous about holding myself accountable for changing my lessons learned into actions. You know that self-doubt that creeps in and makes you think “I can’t change the way this huge government works.” Well, thankfully I got a boost of morale from allRead… Read more »
The final session of Day Two of Next Generation of Government featured: “Collaborating for Results:” Joe Jordan, Administrator, Federal Procurement Policy “Work On Purpose:” Lara Galinsky, Sr. Vice President, Echoing Green “Attributes of an Olympian:” Adam Nelson, 2-time Olympic Medal Winner, Shot Put You find all the blog posts from the past two days byRead… Read more »
Thanks again to everyone who attended our session at NextGen, Maximizing Your Early Years: From NextGen to SES. It was a packed room of 200+ aspiring government leaders! Here is a brief summary for those who could not attend, along with the mentioned training and development resources to continue your NextGen journey throughout the year.Read… Read more »