New employees face many onboarding challenges, including learning how to ask for and access agency information. Answer engine technology, though, is revolutionizing the process.
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
Natural Language Processing (NLP) is helping to create software that allows improved interactions between computers and understanding human language. In short, it’s reshaping human-to-machine communications by powering speech to text services and apps like Siri, Google Talk and Cortana. To help understand the remarkable advancements of NLP and the related challenges to developing the technology,Read… Read more »
Mike Loukides posted a blog What is data science? on http://radar.oreilly.com/2010/06/what-is-data-science.html It’s a naural to preceed the publication by O’Reilly of “Making Data Work: Practical Applications of Data Science”. In summary his message is that the “future belongs to the companies and people that turn data into products.” A few of his points and discussionRead… Read more »