Our requirements don’t always represent what we want — at home and on the job. Many of us – or our family members – have had experience working with home contractors. And sometimes, things don’t always go smoothly. Maybe the paint color is a little off. Or the bathroom sink is placed just a littleRead… Read more »
In our last post on digital innovation, we set the stage for the future of the public service agency. We talked about the goals of the digital public agency: the ability to engage with constituents; the ability to simplify operations at all levels; and the ability to change and adapt to new circumstances. We alsoRead… Read more »
Today, public sector organizations at all levels are facing shrinking budgets, with some of the most severe cuts taking place in information technology and support services. But at the same time, these organizations are expected to deliver services and conduct business at the speed of technology, as citizens of all ages – from boomers toRead… Read more »
Let’s go through your typical workday. You wake up early, probably to your alarm clock or coffee maker. Maybe you catch up on news by scanning sites and blogs online or on your smartphone during your commute. If you drive, you might use certain apps like Waze to navigate through traffic. When at work youRead… Read more »
Keynote panel of C-level executives at PegaWorld 2014. FBI CFO Richard Haley (2nd from right). Criminals (and auditors) beware: the Federal Bureau of Investigation (FBI) is transforming itself to be even more effective in the field — and cost-effective at home. “We’re a 106 year old organization,” said FBI Chief Financial Officer Richard Haley. “AnRead… Read more »
Over 80% of employees see their organizations in the midst of a digital transformation, one that’s a response to disruptive technologies, market shifts and an increasingly empowered set of customers. This transformation is forcing leaders to step into new roles and take on new challenges. One place where this digital shift is taking place isRead… Read more »
The government is evolving. Gone are the days when agencies could rely on silos, desktops or legacy systems. Now the government needs to be agile, connected and empowered. How do we get there? Intelligent business process management is the key to unlocking data and unifying the enterprise. But knowing your agency needs to evolve andRead… Read more »
“Do more with less” is the mantra that government has been singing for years. But now, the “do more with less” refrain has been transformed with technology and automation to “do better with less. “ Business process management and streamlined technologies are changing the landscape so government can actually get more done with fewer resources.Read… Read more »