The Department of Veterans Affairs has been in the cross-hairs of critics for delays in approving benefits for deserving veterans. Recent reports suggest that VA has turned the corner and is reducing its backlog. One factor: greater collaboration with veterans service organizations. In May, the VA announced a partnership with two veterans service organizations —Read… Read more »
It’s time for us to invest in our future government leaders from the moment they join our workforce! Do you remember your first days when you became a federal employee? And do you wish you had someone to talk to or go back and maybe do something a little different? Are you just starting yourRead… Read more »
Do you do what you do best every day? Often, individuals do not fully realize what their true talents are, especially how to maximize them to the fullest. So in 1998, psychologist Donald Clifton, Tom Rath and some scientists at Gallup created the StrengthsFinder assessment to help folks understand and learn how to build uponRead… Read more »
This article was originally posted by Dan Chenok at the IBM Center for the Business of Government Blog. Since the creation of the IBM Center for The Business of Government more than 15 years ago, we have sought to help public sector executives and managers address real-world problems by sponsoring independent, third-party research from topRead… Read more »
This article was first posted by Dan Chenok at the IBM Center for the Business of Government blog. Last week, The IBM Center for The Business of Government released our most recent “Call for Research Proposals” – a guide to what key challenges faced by government will benefit from Center-sponsored reports in the next severalRead… Read more »
Well today is Valentine’s Day and it’s generally a time when you show appreciation for those you love and those you care about. A lot of people will probably be leaving work a little bit early today to go out with the folks they care most about and share some time together. I don’t believeRead… Read more »
“You can’t manage what you don’t measure” is often attributed to business guru Peter Drucker. But Oxford professor Christopher Hood raises a provocative question: Does “management by numbers” actually lead to improved performance? Dr. Hood, who is a well-respected public management professor, poses this question in a recent article in the Public Administration Review andRead… Read more »
Measuring various aspects of your organization’s performance requires the transformation of data into useful “knowledge” for decision-making. Most organization’s find it relatively easy to measure financial performance as there are commonly accepted principles and reporting practices that everyone uses. Measuring other aspects of your organization so that the information can be used for effective decisionRead… Read more »
Small steps can be just as important as the big ones Business process re-engineering doesn’t have to be a boil the ocean approach to transforming your business. I don’t have any scientific evidence to support this but I believe that the most missed opportunities to improve are the little ones we have in front ofRead… Read more »
Sometimes all it takes to get in the successful mindset is the right suit I was getting ready to go to the office this morning and was putting a tie on in my bedroom while my oldest daughter watched TV. She looked over at me fussing with my tie and asked a pretty normal question,Read… Read more »