In this time of tight budgets and mandates to do more or the same with less, the need for innovation through greater communication and cooperation is greater than ever. The intelligent use of Integrated Product Teams (IPTs) that foster an organizational climate of cross-functional collaboration can drive innovation throughout your processes. This is accomplished byRead… Read more »
By Mike Ipsaro, PMP, CCE/A In this time of tight budgets and mandates to do more or the same with less, the need for innovation through greater communication and cooperation is greater than ever. The intelligent use of Integrated Product Teams (IPTs) that foster an organizational climate of cross-functional collaboration can drive innovation throughout yourRead… Read more »
You could win a free usability test through GSA’s First Fridays Product Testing Program.“Win a Free Website Usability Test” Video Contest Details at go.usa.gov/n3e – Enter now till February 29Submit a video (two minutes or less) addressing why your governmentwebsite or web application is a good candidate for a free usability test. We want toRead… Read more »
Good refresher on how to move from product-centric to customer-centric: www.perfectcustomerexperience.com/2011/04/3081
I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – thatRead… Read more »
Software developers reach a point, when poised to launch a new-generation product, where The Launch takes on a life of its own. A well-oiled, buttoned-down enterprise with a market-killer under wraps observes one day that no one department or team can objectively step in and lead the product to Launch Day. Girded with its ownRead… Read more »