Preparing for City Emergencies
As a former 911 and 311 director, I clearly remember the challenges of planning for an emergency. Both planned and unexpected emergencies demand an enormous amount of coordination.
Posts Tagged: #publicsector
A Toolkit for Working in Public Service
The article tries to shine a different light on government workers — one that emphasizes their optimism, ingenuity and collaborative spirit. Here are five rules to adhere by to excel in public service.
The Solution for Better Compliance & Transparency
The public sector must rise to the challenge of providing public records in an efficient, transparent, effective and easy-to-access way
Government Communications: How Not to Be Evil
I’m going to keep this quite short considering this is post about obedience, public sector managers, the nature of evil and social media. I’m going to argue how findings of a few psychological studies suggest the modern communications person needs to be more in touch with ‘the people’ avoid being complicit in evil acts. ARead… Read more »
Creating Compelling Content
In the past couple months you may have heard about popular burrito chain Chipotle’s new marketing campaign. The campaign commissioned ten well-known creatives to write something that could be read in two minutes, then printed that work on the sides of nicely designed Chipotle soda cups and paper bags.The writing tapped the talents of peopleRead… Read more »
Driving Mission Impact With a More Engaged Stakeholder Base – an ONS Case Study
As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore. WhileRead… Read more »
Social Media Monitoring and Listening for the Public Sector
The other day I was at the local outdoor market and I walked passed a man impeccably dressed in a white suit and tie, standing on a wooden crate. The man, from his makeshift pulpit, was sermoning passersby on the need to repent their sins given the imminent end of days. While many looked onRead… Read more »
Best Practices for Improving Your Federal Agency’s Stakeholder Engagement
In 2009, the U.S. Department of Interior (DOI) had to face an unsettling fact: when it came to generating stakeholder engagement, the old way of doing things just wasn’t going to cut it anymore. After conducting research, DOI realized that despite being a federal agency with a huge stakeholder base and a wealth of importantRead… Read more »
The Do’s and Don’ts of Responding to Social Media Comments
Dealing with the public over social media when you are a public sector organization (PSO) posts a particular set of challenges. Some people inherently dislike and distrust the public sector and will feel the same about your organization. Some may try to use your social media channels to vent on issues that may or mayRead… Read more »
Proreactivity: The Last Social Media Frontier for the Public Sector
It is no big secret that the public sector is slow in adopting new technologies. When Public Sector Organizations (PSO) do adopt new technologies, they don’t always do it properly. This was the case (with a few exceptions) with social media. Most PSOs went in late and then tried to do it in a “businessRead… Read more »