Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
At some point or another we’ve all been guilty of falling into the trap of not wanting to ask questions, especially in group settings. But organizations are likely to experience more innovative solutions and improved products because of the experience sharing that comes from asking questions.
Asking good questions is better than having the right answer. Good questions elevate your team’s thinking and increase your impact. That’s better for your project, your colleagues and, ultimately, your career.
When working remotely with limited face-to-face encounters, questions and generative conversations should be more encouraged by leaders
Asking good questions is better than having the right answer. Good questions elevate your team’s thinking and increase your impact. That’s better for your project, your colleagues, and, ultimately, your career.
Let’s face it, we all have fears and areas where we wish we were better. But here’s a new take to that question, “What’s your greatest weakness?”
When you’re the manager, the last thing you want to do is appear uninformed or incompetent when someone asks you a question – but even worse can be the damage caused by guessing at the answers. Yet it’s often our first impulse to spin out conjecture rather than simply saying, “I don’t know.” The risks?Read… Read more »
We’ve all heard the phrase, “There are no dumb questions, only dumb answers.” That is patently false, as any one who has been the victim of a terrible question at a public event can attest. Participation is important, whether at an internal brown bag or plenary at an annual convention. Asking a question is aRead… Read more »
The Project Management Professional (PMP) certification is a must-have for many project managers. It demonstrates your ability as a project manager to your current and prospective employers, and can help you take the next step up the corporate ladder. That said, it is not an easy road, and preparing for the exam can be aRead… Read more »
Unfortunately a lot of people are afraid to ask questions, they see it as a weakness . . . afraid of looking silly. Successful people are successful in part because they’ve learned the art of asking questions. By asking questions you will improve your competencies, effectiveness and your likability. Scientist asks questions to learn more;Read… Read more »