Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
Qualitative and quantitative data serve distinct purposes and work best when considered together.
In my last post, I talked about ways that research consent can be more nuanced than “yes” or “no”. This second and final part explores scenarios in which consent can get complicated and trust may be endangered.
This will be the first in a short series on ways to protect end-user identities when collecting feedback or testing products. As many of us become more proficient in cybersecurity best practices, it’s crucial that we don’t forget some of the low-tech ways that we can keep identities secure and maintain trust.
USA.gov has launched a program to recruit the public for research programs. Here’s why that’s so important.
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
University research is a big business. But federally imposed administrative requirements divert researchers to focus on non-value-added activities.
The PIF program is also a chance for the government to educate the private sector and public about the importance of federal research, which has spawned watershed technologies.
USDA has a secret superhero identity that many people don’t know about: a powerhouse of research scientists.
There are scholars out there who are waiting for their work to be translated into policy.