By Sam Williford, Associate Consultant While last week’s drop in unemployment was the first substantial good news for the economy in months (if not years), it underscores the work still that needs to be done to help the 12 million Americans unemployed as of last month. I have had the opportunity at Fels Research andRead… Read more »
By Tess Mullen, Associate Consultant When I worked in Congress prior to coming to Fels, I quickly learned that debates over taxes dominate the House and Senate floor on a near weekly basis. As such, I came to graduate school with a desire to dig into the details of how different tax policies actually playRead… Read more »
By Eric Rabe, Fels Senior Advisor Recently, I wrote that bloggers who practice journalism cannot accept favors from those they cover. To do so destroys the writer’s credibility. When not disclosed is dishonest to readers. What about those who work in government? Of course, most towns, states and agencies draw clear ethics guidelines, and manyRead… Read more »
As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had theRead… Read more »
here was a time when incumbent contractors had the luxury of assuming they would win a re-compete. This mindset was often founded upon the organic, year-over-year growth that had become common over the past 10 years. Unfortunately, contractors no longer have the luxury of basing their business development strategies on assumptions. Just because a governmentRead… Read more »
Applying agile software development methods to IT projects has been a hot topic as of late at the Government Accountability Office (GAO). The agency recently unveiled a report highlighting its 32 tips for applying agile development to help improve how the federal government will develop and implement IT infrastructure projects. Specifically, these tips focus onRead… Read more »
Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
By Kimberly Leichtner, Associate Consultant (MPA ’13) For the past several months, I’ve had the pleasure of getting an inside glimpse into the jobs of state chief administrators, the public officials who oversee the administrative and general services departments that provide critical business functions for their state. Over the last few years, Fels Research &Read… Read more »
By Sam Williford, Associate Consultant Recently, Governor Brown and the California legislature approved a bill that would allow local governments the option not to send out advance notice of public meetings, or provide minutes from closed sessions (known as the Brown Act, not related to the current governor), in an effort to stem the tideRead… Read more »
By Joseph Semsar, Associate Consultant Last week, I had the pleasure of listening in on a joint conference call between the National Association of State Chief Administrators (NASCA) and the National Association of State Procurement Officials (NASPO). The call marked the first time these national organizations — which both work to make state governments moreRead… Read more »