Rachael Happe, groundbreaking co-founder of The Community Roundtable, has just written an incredibly important post entitled, Communities – The New Strategic Imperative. I urge you to read and consider it. Some managers and executives I know have expressed what I’ll characterize as desperation at the speed at which things are running, and the fact thatRead… Read more »
This article was previously published on Tri Tuns blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
You hear it all the time: Facebook this, Twitter that, social media… blah, blah, blah. But why should government care? Especially when many are in a pinch for resources and the costs for municipal goods aren’t helping them out so much. Well for starters, two words: Time & money. Now saving time and money areRead… Read more »
When you invest in something, you want to know how well your investment is paying off – your ROI. Well, citizens “invest” in government (and their community), so they want easy access to useful information about it. They want to see a return on their investment. But open government is not just beneficial for citizens;Read… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION So you formed a partnership with another company, but it is not providing as much value as the effort you invested. In a prior blog article, “To Partner or Not To Partner” we discussed the pre-screening factors that you should consider before forming a partnership.Read… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Consulting firms often debate whether to apply their business development effort toward building a partnership vs. seeking direct client opportunities. One key benefit of forming a partnership is the ability to expand sales opportunities while sharing marketing and sales costs. As tempting as it isRead… Read more »
This article was originally published on the Tri Tuns Blog. OBSERVATION Clients often place priority on the technical build and implementation over end-user readiness. Their assumption is that once the new system becomes operational(go-live), they can focus on getting end-users to engage the system as designed. However, clients often have too little knowledge of end-userRead… Read more »
Apparently, pretty good, according to Nucleus Research. They recently completed 2 ROI Case Studies of 2 government analytics projects. Both showed impressive results: Alameda Country Social Service Agency’s Social Services Integrated Reporting System (SSIRS) had an ROI of 631% and a payback of 2 months Memphis Police Department’s Blue CRUSH (Criminal Reduction Utilizing Statistical History)Read… Read more »
I have two questions for you: Why can’t I send an electronic message to a mailing address? Why can I get my credit card statement and my mortgage statement electronically, but I can only get my Social Security Statement and County Taxes in the mail? If I know where you live, I can send youRead… Read more »