Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
Today, everyone from top CEOs to President Obama is talking about cutting back on spending and finding ways to “do more with less.” Unfortunately for marketers, this usually means budget cuts or even a full on slashing of your budget. So if you desperately need your next campaign or rebrand to provide the most bangRead… Read more »
“If you give your employees the chance to learn and grow, they’ll thrive – and so will your organization,” says Gretchen Spreitzer and Christine Porath in an article they wrote in the January-February 2012 issue of Harvard Business Review. Their article doesn’t focus on creating happy employees but rather “thriving” employees. They say the focusRead… Read more »
This spring, the Obama Administration is launching the first Federal Employee Viewpoint Survey, where both part time and full time federal employees can express how satisfied they are with their jobs. This data will be used by the Partnership for Public Service to make reports such as the “Best Places to Work in Government”report. OPMRead… Read more »
HootSuite, which gained prominence as a Twitter dashboard/management tool, launched a new App Directory last month. HootSuite had already added social media channel integration as they grew; their dashboard currently allows you to manage your Facebook, LinkedIn, Ping.fm, WordPress, MySpace, Foursquare and mixi pages/accounts (along with Twitter). And now they’ve expanded their reach again withRead… Read more »
I’m a long-time member of GL and it’s always a pleasure to be able to post the Best Place to Work results that my organization Partnership for Public Service compiles every year. Right now you can find a great summary of the study results here. Also a nice Wash Post article this morning by reporterRead… Read more »
https://www.govloop.com/group/citizenengagement/forum/topic/show?id=1154385%3ATopic%3A1394155&xg_source=msg A new Executive Order to improve customer satisfaction was issued yesterday. This is great news – for our customers and for ourselves! Not only will this improve access to accurate and prompt information for our customers, it’ll make our jobs as internal customers easy too! When we talk about improving service, lots of peopleRead… Read more »
This month’s “Top 10 Strategies” centers on the importance of managers having career conversations with employees. Surveys confirm that 4 out of 5 American workers are unsatisfied with their companies’ retention efforts and 3 out of 4 are not satisfied with future career growth opportunities at their company. Furthermore, half of all workers are unsatisfiedRead… Read more »
If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customerRead… Read more »
Voters have signaled that they aren’t happy with the role of government. Surveys also say they are upset with government employees and don’t trust government. Yet research shows that citizens base their perceptions on their personal experiences. So would improving customer service help? In the 1990s, the Clinton-Gore Reinventing Government effort thought the answer wasRead… Read more »