Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Are you ready to be at the forefront of government IT, and is your department making investments to modernize IT service and project delivery?
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
Successful courts are bringing self-help services to citizens, creating collaborative justice partnerships, and saving time and money along the way.