Prioritizing Data in Government Technology Modernization
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Posts Tagged: service delivery
Government Agencies Need Generative AI Laboratories
Government agencies need room to find out the best uses of AI to achieve their goals and to help those they serve. They need AI laboratories that provide a safe space to experiment, to find out what works, and — maybe more importantly — what doesn’t.
Embracing Blamelessness to Improve Government Services
Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues could help agencies provide better services to those who need them.
Empowering Operational Efficiencies with AI and ML — Part 2
Governments can use AI and machine learning to enhance citizen experience and streamline overall operations.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Reminder Text Messages Can Help Keep People on Track
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
The Federal Plan to Improve Customer Experience
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.
Reimagining IT Teams to Support Government Service Delivery
IT teams need to augment their traditional responsibilities with digital service delivery capabilities to better support their departments and agencies.
Are You Ready? The Rapid Increase in Tech Spend Has IT Leaders Thinking Differently
Are you ready to be at the forefront of government IT, and is your department making investments to modernize IT service and project delivery?
5 Steps to Improve Service Delivery
While service outages may seem inevitable, they can be prevented. By leveraging a single platform to map, understand and remediate service issues, agencies can continue to deliver mission-critical priorities, saving time, resources and ensuring utmost trust from the public that government serves.