What Can Old Airplanes Teach Government About Adopting AI?
Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of ChatGPT, we can learn many lessons from the former when deciding how to use the latter.
Posts Tagged: service design
Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Human Centered-Design Framework: The Future of Service Delivery
The concept of placing the citizen at the center is known as the human-centered design (HCD). HCD is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.