You might be in the business of providing classroom furniture to customers across the country, but that doesn’t mean customer service ends when the bell rings in the autumn. This is one industry that is a little bit slower than others to embrace the age of technology. When you’re the one providing much-needed products, howRead… Read more »
In today’s cultural climate, professional athletes are often regarded as modern-day “heroes” by a large segment of the population. As a fellow sports enthusiast, I agree that there are few things more exciting than a game changing performance by star athletes. But heroism, like many others, is a relative term; one that is more oftenRead… Read more »
This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your customers lately. Did you do a great job answering that email? Super! Did you suggest an improvement to the website that made it easier for customers to find a topRead… Read more »
Post Highlights GovLoop is celebrating Customer Service Week October 1-5 Stay Tuned for GovLoop blogs, forums, discussions and our daily newsletter all Customer Service Related Blog post highlights some of GovLoop’s Customer Service Resources National Customer Service week is October 1-5. Every year, the first week in October National Customer Service Week is celebrated. SinceRead… Read more »
At the game I went to the concession stand for some snacks and drinks, to be greeted by a long, slow-moving line. While the second quarter evaporated and the line inched forward, I looked at the hot dog stand operations to see why there was such a delay. Here’s some highlights: 8 enthusiastic people –Read… Read more »
As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had theRead… Read more »
Photo credit: Luis Gomez Photos Yesterday, I had the pleasure of meeting two young entrepreneurs–the co-founders of the super-hip, new event crowdfunding startup, EventStir. Afghani-born Sajad explained to me how he met his business partner Andrew, at Startup Weekend DC. The event is a 54-hour race against the clock to launch a business in oneRead… Read more »
Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
The ratio between government employees to the number of people the government serves is like a Bazillion to one. If every customer of government called just to say good morning, the entire telecommunications grid would crash – or at least that’s the way it feels sometimes. Governments are increasingly turning to write-once / answer-many technologiesRead… Read more »
The internet is an amazing advancement in our do-it-yourself world. We all love being able to go to Amazon or Google or a government website and get it done ourselves, without human intervention. When we go into a store, we don’t like that salesperson who asks, “Can I help you?” We don’t want anyone toRead… Read more »